In this episode of Microsoft’s Insurance Corner, Steve Walker and Heather Haley sit down with Sean Cox, Account Technology Strategist, to unpack the journey of creating and deploying an agentic AI solution for the UK insurance sector. Sean shares practical insights on overcoming technical hurdles, navigating Microsoft’s internal processes, and scaling from a personal tool to a multi-agent platform. Learn how feedback, iterative development, and cross-industry collaboration drive innovation—and why starting with “why” is essential for meaningful transformation. Whether you’re an insurance leader, practitioner, or tech enthusiast, this episode offers actionable takeaways and inspiration for your own AI journey.