Episode notes

Join Heather Haley and Steve Walker in “AI Unlocked: Transforming Insurance in the UK,” as they dive into the practical impact of AI, data platforms, and digital transformation on the insurance industry. Featuring Dr. Dorota Zimnoch, Microsoft’s industry advisor, this episode explores the shift from experimentation to action, the importance of collaboration across sectors, and how new tools are reshaping customer experience, risk management, and talent attraction. Hear firsthand accounts about the latest trends, and get actionable advice for technology and business leaders ready to start their transformation journey.

Reasons to watch:

Strategic Insights: Learn how AI is reshaping insurance operations, risk modeling, and customer engagement, with actionable examples from industry leaders.

Competitive Advantage: Understand the risks of delaying AI adoption and the importance of moving from pilots to full-scale transformation. 

Talent & Change Management: Discover how AI can help attract new talent and why change management is critical for successful technology adoption. 

Cross-Industry Collaboration: Gain perspective on how insurers, tech companies, and other sectors are working together to address converging risks. 

Practical Frameworks: Get practical guidance on leading transformation using the “3A’s” framework and real-world routines for leveraging AI tools

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